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Quality • Value • Reliability • Experience
Reliable System Enterprise, Inc. |
RSE, Inc. |
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Support |
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RSE Support
Team is here to ensure optimum system performance and
optimum use of your system resources. RSE experts will help
you implement the system and customize it to your own
specific needs. They will continue with help-desk supports,
online monitoring, remote maintenance, and on-site
assistance. And RSE will smooth your path to the future by
helping you spot bottlenecks, plan resources, and migrate to
new releases and technologies. |
The responsibility of the support to the hotel, after the
installation, training and production is usually transferred
to the support department. The local support center is the
one, who keeps the daily contact with the hotel, answers
questions, and solves all the problems the hotel may have
with RSE products.
 Hospitality
Consulting
Methods
of communication
Installation,
Implementation and Training
Versions
and Updates
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Hospitality
Consulting |
The RSE consulting team provides you, the distributed
hospitality organization, through an in depth analysis of your
operations the ability to centralize distributed functions by
using its experience, skills, and resources in order to maximize
your organization's success.
Definition of support levels:
First
Level support – Answers for the operational questions through
E-mail and telephone during the
normal
office hours.
Second
Level support – Software problems, which require a support
expert’s access through the Internet
or
modem during office hours.
Second
Level special support – The same as above after office hours.
Preventive
care – Software version control, database validation, data
integrity check
(recommended
at least once a year).
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Methods
of communication |
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In order to allow easy access to the hotels every hotel should
have Timbuktu® installed on the interface station with a
dedicated direct telephone line or available access through
Internet. The Timbuktu® will always be waiting for connection as
Host. Call-Back will be available both to the local support
center and to RSE Support Center, depending on the connecting
user. |
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Installation,
Implementation and Training |
The experienced implementation team will customize the system
parameters in order to reach maximum correspondence between the
capability of RSE’s solutions and the needs of the organization,
based on their wide experience in implementing computerized
systems in hospitality organizations.
The implementation methodology includes:
Analyzing
and characterizing the organization procedures and needs
Consulting
and giving applicative solution to the various subjects
Analyzing
and customizing different interfaces to peripheral equipment
Setting
up the hotel and chain information in the system
Training
key users and end users
The implementation team includes people with various backgrounds
either technical or operational and includes many hoteliers who
have hotel management experience and know the hospitality
industry inside out.
RSE offers training courses that can get your project team up
and running quickly and cost effectively. We provide a
comprehensive standard curriculum, and our education experts can
even work with you to build training plans and courses --
custom-made to fit your specific education requirements.
RSE designs training programs that cover all application,
functional, and technical areas related to RSE solutions. We can
also modify existing courses to suit your specific project.
Plus, we can host the training at office, or, if you have the
required infrastructure, we can deliver the training at your
site.
Let us create a course specifically for your team. Give us the
topic, the location, the date, and the time. We'll handle the
rest. Please contact us for details
RSE training courses include three levels tailored for the needs
of different users -- and to students' increasing competence as
they progress through the training sequence. For maximum
flexibility, the RSE curriculum is modular and can be adapted to
meet unique training needs.
For detailed information about RSE education courses and
curriculum paths, contact the support center.
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Versions
and Updates |
RSE may issue periodic patches, updates or upgrades to the
Software that will enhance functionality or otherwise improve
the System. The following terms have the associated meanings set
forth herein.
(1) A "Patch" means minor modifications to the Licensed Product
made by RSE during the performance of error
correction supports. A Patch does not constitute a Version.
(2) An "Update" means a new release of the Licensed Product
which may contain error corrections, minor
enhancements,
and, in certain circumstances, major enhancements, and which is
indicated by a change in
the digit to right of the decimal point
in the version number of the Licensed Product.
(3) An "Upgrade" means a new release of the Licensed Product
which involves the addition of substantial or
substantially
enhanced functionality and which is indicated by a change in the
digit to the left of the decimal
point in the version of the
Licensed Product.
(4) A "Version" means the Licensed Product identified by any
single version number. Each Update and Upgrade
causes a change
in Version.
Patches usually do not require changes in the client's database
and can be installed easily. Updates may require changes to
client database structure in order to take advantage of the new
features and/or capabilities and continue to have access to the
System. Upgrades usually require larger changes to client
database structure and to other applications in order to take
advantage of the new features and/or capabilities and continue
to have access to the System.
Letter to the customers will announce new versions of the
Software. Announcement of a new version will include new
functions and improvements in the Software as well as the price
of the Upgrade. |
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